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Reasons: Social Media Influencing Customer Experience?

Today customer and social Medias are sharing a strong bond between each others. Hence impact of one factor can be seen on the other factor. Social Media and customers are now teamed up together to provide value for the alike brands. Back before a decade the picture was different. There was no such social media which customer followed to check the reviews and give their comments on any product or service. But now in this year of present, each one go through a product review before buying it. Such changes scenario is making service providers afraid of customers posting negative reviews. A small gro… [click to continue…]